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Educare CRM Support Ticket Form
For your assistance, please fill in this form:
Name:
First Name
Last Name
School Name:
Email:
example@email.com
Ticket Type:
QUESTION
SUGGESTION
BUG
Priority:
Urgent
Good To Do
Low Importance
Browser:
what web explorer are you using
Details:
Provide details of the assistance you need. Please be specific and detailed
Screen Shot Of Issue:
you can attach screen shot of issue if available
Require Physical Inspection?:
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No
May Be
Preferred Schedule Date:
Preferred Schedule Time:
Submit
All Categories
REPORT SETUP
Early Years Report Setup
Report Type F

Report Type F

Every report type has a different customized result template

 Terms and Sub-terms: Click on Add Terms then enter the term name

          - Select the term color code, and then click on Add

 Active Term: Click on the box to activate or deactivate a term

 Sub-term: Click on the box to enter the sub-term name

 

 Grading System: Click on add grading type

- Enter the grade type name and then Add

- Click on Add Grade, then enter the grading name and grading Short code then click Add

 Action

 Edit: Click the blue button to edit the grading system.

 Delete: Click the red button to delete already existing grading system.

 

  Assessment:

- Click on Add Assessment

- Enter the Assessment name

- Select the grading type from the dropdown

 Action

 Edit: Click the blue button to edit the assessment

 Delete: Click the red button to delete already existing assessment.

 

 Assessment Area: Click on add assessment area

- Select assessment from the dropdown

- Select level that is been created for from the dropdown

- Select term and sub-term

- Enter the assessment area description

 

 NB: select different shapes from the dropdown, if it has anything to do with the assessment description

Action

 Edit: Click the blue button to edit the assessment area

 Delete: Click the red button to delete already existing assessment area.

 Comments: Click on add comment type

 

 Reading Level:

- Click on add reading level, it pops up a section where you could enter the reading level name and reading level short code

- Select the reading level color and then click on Add

 Action

  Edit: Click the blue button to edit the reading level

  Delete: Click the red button to delete already existing reading level.

- Enter the comment type name and select the comment type from the dropdown

 Next Term Begins:  First, select session, then click on Add next term Begin.

          - Select term from the dropdown

          - Enter the next term begin date, then click on Add

 Issue Date: select session, then click on adds issue date

          - Select term from the dropdown

          - Enter the issue date, then click on Add

 Deadline: select session, then click on add deadline

          - Select term from the dropdown

          - Enter the deadline date, then click on Add

 

 NB: deadline date is for final submission of result

 

     Attendance Setup

        - Click on add attendance setup

      - Select term from the dropdown

        - Enter dates of when the attendance begins and when it ends

        - Pick out the excluded dates, then click on Add

 

School motto, seal and sponsor

        - Here, Admin can enter school motto, upload school Head signature and   

        - Upload school seal and sponsor images.

        - Here, click on select image, then click on the file/folder where you have your image, enter OPEN, it uploads photo

   

     NB: Image dimensions should be 364x363 pixels (px)

 

  • How to create Result Presentation Setup

         - Select term, sub-term and year group

 - Click on create result presentation

 - Select level from the dropdown

 - From all result view item select result items to be viewed, it automatically moves to selected result view

 

 Communication Book Manager;

  • Communication Categories

- Click on add category, and then enter category name

- Click on Add

  • Communication Category Sets

- Select communication categories and then click on SAVE SETTINGS

Report View

- Select Session, Term, Year group and Class

- It automatically displays a broadsheet containing the names, subject and scores of the selected class

- Click on full details to view a student’s full record

  • Result Bulk Print

- Here you can view the full result for a particular class and also print

  • School Head Comment

- Here, Head teacher adds his/her comment to the report

- After adding, click on Save Comment

  • PC Teachers Comment

- Here PC teacher add their comment

  • Result Insight

- View analytical index performance of student either by their gender, subject or class performance chart

- Click on chart context to download in any form (PNG, JPEG, SVG vector image)

 

Report Upload

- Select Session, Term, Year group and Class

- It automatically shows the list of the entire students in the selected class

- Click upload to upload the students’ results

Approve Report

- Select Session, Term, Year group and Class

- It automatically display a list of student’s reports awaiting the admins approval

- Click on Approved to approve the result, you can also click on Check Result for confirmation or the Bin icon  for it to be remove (delete).

 

Process Report

- Select Session, Term, Year group and Class

- It automatically display a broadsheet containing the names, subject and scores of the selected class

 

Publish Report

- Select Session, Term, Year group and Class

- It automatically displays a list of students’ reports that have been approved

- Click on Publish to publish it or Unpublish to undo it.  

 

Report Entry

- Select Session, Term & Sub term, Year group, Class, Subject and Teachers’ name

- It gives you the name(s) of student in the selected class

- Input their Continuous Assessment (CA) scores and click on Submit 

 

Promotion Manager

- Select Year Group

- Select the name(s) of the qualified student and click on Promote Transfer Manager

- Select Year Group & Transition School

- Select the name(s) of the qualified student and click on Promote




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Educare CRM Support Ticket Form
For your assistance, please fill in this form:
Name:
First Name
Last Name
School Name:
Email:
example@email.com
Ticket Type:
QUESTION
SUGGESTION
BUG
ERROR
Priority:
Urgent
Good To Do
Low Importance
Browser:
what web explorer are you using
Details:
Provide details of the assistance you need. Please be specific and detailed
Screen Shot Of Issue:
you can attach screen shot of issue if available
Require Physical Inspection?:
Yes
No
May Be
Preferred Schedule Date:
Preferred Schedule Time:
Submit

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