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Educare CRM Support Ticket Form
For your assistance, please fill in this form:

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School Name:
Email:
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Ticket Type:
QUESTION
SUGGESTION
BUG
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Low Importance
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Report Type D

Every report type has a different customized result template

   

          
  • Report Setup

Terms and Sub-terms: Click on Add Terms then enter the term name




- Select the comment type from the dropdown

     - Check the box if it’s a mock term, then click on Add.

 

Comment: Click on Add Comment Type

- Enter comment type name example: classroom comment, teacher comment.

- Choose the comment type from the dropdown either a short or a long comment

- Afterward, click on the comment name added, it brings out a section where you can add the list of the comment names.

- Click on Comment name then enter comment name and description of the comment, click on Add

 

Assessment: Select the term, which you want to create assessment for.

- Click on Add Assessment




- Enter the Assessment name, enter the Max score

- Select the sub-term from the drop down

- Select the level from the drop down, indicating the level on which the assessment is applicable to.

 

Action

          Edit: Click the blue button to edit the assessment

          Delete: Click the red button to delete already existing assessment.


          Grading System: Click on Add Grade, then enter the grade range both

          Maximum and minimum

    - Enter the grade point, grade remark and grade letter

             - Select the grade color to fit each grade range, then click Add


        

          

 Action

          Edit: Click the blue button to edit the grading system.

          Delete: Click the red button to delete already existing grading system.

 

          Academic Effort: Click on Add Academic Effort, then enter the grade

          Range both Maximum and minimum.

- Enter academic effort point and remark, then click on Add




         

Action

          Edit: Click the blue button to edit the academic effort

          Delete: Click the red button to delete already existing academic effort.

          Non Assessment Rating: Click on add Rating, then enter the rating

          Name, then click on Add

- Click on the Rating name, it pops up another section,

              - Click on existing rating name, enter your rating letter and rating

              - Remark then click on Add.

         

Action

          Edit: Click the blue button to edit the list of rating.

          Delete: Click the red button to delete already existing rating.

          Non-Assessment Comment (NAC): Click on add Non-Assessment  

- Comment, then enter NAC name and click Add

         

NB: this report type allows only one (1) Non-assessment comment

- Click on Non assessment name added, it pops up another section

               -  Then enter the list of comment names.

         

      

     



 Action

          Edit: Click the blue button to edit the NAC

          Delete: Click the red button to delete already existing NAC.


          Next Term Begins:  First, select session, then click on Add next term

          Begin.

     - Select term from the dropdown

              - Enter the next term begin date, then click on Add

       

 Deadline: select session, then click on add deadline

- Select term from the dropdown

               -  Enter the deadline date, then click on Add

        

    



NB: deadline date is for final submission of result

        Result:

  • How to create assessment cumulative setup

       - Click on add cumulative

       - Enter Alias name

       - Select the type of cumulative from the dropdown

       - Select the Level to which the cumulative is applicable.

       - Click check all if the cumulative assessment is applicable for all the      

       - Terms, then click on Add.



             

 

  • How to carryout Grade view Setup

       - Select the required grades from All Grade Views

       - It automatically moves to selected Grade view

       - Then click on save setup        

  • School motto, seal and sponsor

   - Here, Admin can enter school motto, upload school Head signature and   

        - Upload school seal and sponsor images.

        - Here, click on select image, then click on the file/folder where you have your image, enter OPEN, it uploads photo



     

      

NB: Image dimensions should be 364x363 pixels (px)



  • How to Create subject grouping

Select term, sub-term and year group

         - Click on create result group

         -  Enter the group name

         -  Select subject by clicking on the dropdown to pick the subjects that you want to group.

  • How to create Result Presentation Setup

Select term, sub-term and year group

         - Click on create result presentation

          -  Select level from the dropdown

          -   From all result view item select result items to be viewed, it automatically moves to selected result view

   

       

 

 

Report View

- Select Session, Term, Year group and Class

- It automatically displays a broadsheet containing the names, subject and scores of the selected class

- Click on full details to view a student’s full record









  • Result Bulk Print

- Here you can view the full result for a particular class and also print

  • School Head Comment

- Here, Head teacher adds his/her comment to the report

- After adding, click on Save Comment


  • PC Teachers Comment

- Here PC teacher add their comment


  • Result Insight

- View analytical index performance of student either by their gender, subject or class performance chart

- Click on chart context to download in any form (PNG, JPEG, SVG vector image)




 

Report Upload

- Select Session, Term, Year group and Class

- It automatically shows the list of the entire students in the selected class

- Click upload to upload the students’ results

Approve Report


 

Report Upload

- Select Session, Term, Year group and Class

- It automatically shows the list of the entire students in the selected class

- Click upload to upload the students’ results

Approve Report

- Select Session, Term, Year group and Class

- It automatically display a list of student’s reports awaiting the admins approval

- Click on Approved to approve the result, you can also click on Check Result for confirmation or the Bin icon  for it to be remove (delete).




 

Process Report

- Select Session, Term, Year group and Class

- It automatically display a broadsheet containing the names, subject and scores of the selected class



 

Publish Report

- Select Session, Term, Year group and Class

- It automatically displays a list of students’ reports that have been approved

- Click on Publish to publish it or Unpublish to undo it.  

 



Report Entry

- Select Session, Term & Sub term, Year group, Class, Subject and Teachers’ name

- It gives you the name(s) of student in the selected class

- Input their Continuous Assessment (CA) scores and click on Submit 



 

Promotion Manager

- Select Year Group

- Select the name(s) of the qualified student and click on Promote Transfer Manager

- Select Year Group & Transition School

- Select the name(s) of the qualified student and click on Promote


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Educare CRM Support Ticket Form
For your assistance, please fill in this form:

Name:
First Name
Last Name
School Name:
Email:
example@email.com
Ticket Type:
QUESTION
SUGGESTION
BUG
ERROR
Priority:
Urgent
Good To Do
Low Importance
Browser:
what web explorer are you using
Details:
Provide details of the assistance you need. Please be specific and detailed
Screen Shot Of Issue:
you can attach screen shot of issue if available
Require Physical Inspection?:
Yes
No
May Be
Preferred Schedule Date:
Preferred Schedule Time:


Submit


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